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Sometimes people outside of the United States may say that they can't access your website or send you email.  This is intentional because we block virtually all foreign traffic (incoming and outgoing) on our servers with a software firewall.

We block all traffic from all countries with the following exceptions:

  • United States

  • Great Britain

  • Canada

Why Do You Do This?
A majority of the attacks on our server come from foreign IP addresses.  This allows us to make the servers more secure because the list of IP addresses coming from commonly used VPN (Virtual Private Network) services is a small number, relatively speaking.  There are many VPN services out there that offer anonymous Internet access which is why we often see multiple attacks against one particular account or service from many countries at approximately the same time.  This is primarily because the attacker (a person or a bot) is changing their VPN IP address on a rotational basis until they crack / hack / break whatever it is they are trying to get to.

What if an attacker gets an IP address from a permitted country?
Although it is extremely easy to obtain an IP address for virtually any country, those IP addresses are usually limited to VPN services or exit nodes which, again, makes it easier for us to maintain a block list that won't overwhelm our server.  Once one exit node is blocked then it prevents other attackers from coming from that exit node.

I need someone outside the US to view / use my website.  How can I give them access?
If you have someone that isn't in a country that we allow to access our servers and you need them to be able to access your website, send emails or sign into an account (email, ftp, webdisk, etc.) then you will need to open a support ticket and send us the exact IP address from where they intend to access our server.

IP address allowance is not guaranteed and we reserve the right to not allow traffic from any IP address if we deem it to be from a dangerous location.

Why do people hack & attack servers?
Most hackers attempt to hack accounts and servers for financial gain by stealing your personally identifying information to obtain access to your financial accounts or steal your identity. 

Others do it for fun or to prove to others they are smarter than the administrators running the servers. 

Others do it to make a political or personally-motivated statement against a company or organization. 

Others see it as a game from which there are no repercussions.

Others (e.g. WikiLeaks) do it to expose information to the world that normally wouldn't be available to an average person.

Whichever the case may be, it is a huge annoyance for system and network administrators and has become a game of cat and mouse to keep would-be hackers out of our servers and your accounts.

There are several methods available to setup third-party software (such as Outlook, Thunderbird, Anrdroid and iOS) on your comptuers, laptops, phones and tablets to access your cPanel e-mail accounts.  For most applications, these instructions will be sufficient for you to view / send e-mails.  Some ISPs (Internet Service Providers) block certain ports (incoming / outgoing).  We have setup alternate ports in the event you can't access / send e-mails using the default ports.  There will be certain cases where these instructions may not provide you with everything you need to fully configure your e-mail client to effectively send / receive emails.  Please submit a support ticket for assistance if these instructions aren't sufficient to get you setup.

Basic Information
By default, your username is your full e-mail address (prefix@yourdomain.tld).

Passwords should not be sent encrypted.

Authentication is required for IMAP, POP3, and SMTP.

Automatic Setup
Most modern e-mail clients will be able to "auto-detect" your incoming / outgoing settings by just entering your e-mail address and password.  However, in certain situations, it won't and that's when you will need to setup / customize your accounts manually. When setting up on an iPhone or iPad for IMAP you will need to setup your IMAP Path Prefix to "INBOX".

Manual Account Setup
Typical setup will usually ask for your name, e-mail address and password as the first step.  This is pretty straightforward.

Secured SSL / TLS Settings (Recommended Setup)
Incoming Server:
Incoming IMAP Port: 993
Incoming POP3 Port: 995
Outgoing Server:
Outgoing SMTP Port: 465 or 587

Typically, choosing "Auto" or "SSL" will work for the security type.  Sometimes it may be necessary to use STARTTLS or TLS.  Best bet is to use "AUTO" if it's available and let the software decide which method is best to use.

Non-SSL / Unsecured Settings
If you aren't concerned about security with your e-mail accounts then you can use these options, although we highly discourage this.

Incoming Server: mail.yourdomainname.tld
Incoming IMAP Port: 143
Incoming POP3 Port: 110
Outgoing Server:  mail.yourdomainname.tld
Outgoing SMTP Port: 25 or 26

IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.

POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.

Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

Setting up a new e-mail account in your cPanel hosting account is a very simple process and you can be up and sending / receiving e-mails in no time with your custom domain e-mail.

1.  Sign into your cPanel hosting account by visiting one of the following:
2. Find the "Email" section and click on "Accounts".

3. The next page is broken down into two sections.  The top section is for adding accounts and the bottom section is for managing existing accounts.

4. Enter the name you wish to have for your new e-mail account in the first box.  Don't include the @ sign or the domain name in this box.  That is handled in the second section.

5. Select the domain name or subdomain you wish to setup the e-mail account on.

6. Enter a password or use the "Password Generator" to setup a password for this e-mail account.

7. Set a quota or choose unlimited for the mailbox quota.

8. Click on "Create Account".

If you followed the steps above correctly, your new e-mail address has been setup and is ready to use!

Related Articles

Use Webmail To Access Your cPanel Email Account
Setup third-party software to access your email

Follow these steps to update your cPanel hosting account password:

1. Sign into your Brozra Client Center account.
2. Click on "Products" and then "Products List" on the menu.
3. Click on the link of your hosting account package. This will typically be listed as Economy|Deluxe|Premium followed by the primary domain name associated with your hosting account.
4. In the light blue box to the left, click on "Click To Change" next to password.
5. Enter the password you would like to have.

Password requirements:
cPanel strength requirements of 80 / 100

Typically, this means a password of 10 characters (or more) with at least one (or more) lower case letters, one (or more) upper case letters, one (or more) numbers and one (or more) special characters.

Having issues or can't update your password?  Submit a support ticket here.

To access your cPanel hosting account visit:

Enter your username and password.

Related Article
How to reset your cPanel hosting account password

To order a new domain registration, visit our order page and select "Domain Names" (if it isn't already selected).

Under the "Domain Registration" section, enter the name of the domain you would like to register and select the domain extension (.com, .net, etc) you would like to have.  There are over 300 extensions available so if the extension you want is not available, simply select another to see if it is.

Once you have entered your domain name and selected your extension, click on "Search Domain".  It may take a few seconds for the results to appear as it is searching through hundreds of extensions.

If the domain you wanted isn't available, there will be some recommendations with alternate domain extensions.  The same recommendations will also be shown even if the domain you want is available.

On the same line of the domain name that you want to register, select the amount of years you would like to register the domain name for and then click "Add To Cart".

Optionally, you can elect to add "Domain Privacy Services" to your domain order.  Domain Privacy Services is a service we offer to protect your personal information by using our business information on your WHOIS database entry.

Use the "Add To Cart" options next to any other domains you would like to register.  If you are registering a domain name for a company, it's best to select as many extensions as possible to protect your brand name.

Click "Continue" on any of the domain names you have added to finish the checkout process.
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